Under-fire United Airlines staff ‘forced disabled gran, 94, out of £2,800 Business-class seat into Economy for 16-hour flight’

[Kstarnet]

STRIFE-HIT United Airlines forced a disabled 94-year-old woman out of business class on a 16-hour flight because cabin crew refused to help her with her needs, her family claims.

The family of Paz Orquiza paid £2,800 for the ticket from Los Angeles to her home in Melbourne, Australia, to make her more comfortable as she has severe arthritis and a degenerative bone condition in her neck.

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Paz Orquiza’s family says United staff refused to help the disabled 94-year-old

Her granddaughter Marianne Santos Aguilar says staff from United Airlines – which has been blasted after a recent viral video of a passenger being dragged from a plane emerged – would not allow Mrs Orquiza’s daughter Rose, who travelled on the same flight in economy, to help the elderly woman, but refused to help her themselves.

Instead, Rose was forced to move Mrs Orquiza into economy.

Last month Ms Aguilar vented her anger on Facebook, saying: “My aunt tried to comfort my grandmother, who was in tears, and was horrified to see how much pain she had to endure during this flight.

“Upon arrival to Australia, my grandma’s legs had swollen, she suffered from a stiff neck and her whole body ached.

 

“She is still in great distress and pain from this ordeal.â€

Marianne added that the Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities.

The family were given £400 in travel vouchers – but say they will not use them – and a refund of £690.

She added: “Humanity and compassion are lacking with this airline, who only cares about their bottom line.

 

"My aunt was told by another passenger that grandma's original seat was given to someone willing to pay for an upgraded seat."

United has been contacted by Sun Online for a comment.

 

Source: https://www.thesun.co.uk/news/3324095/under-fire-united-airlines-fresh-woe-after-staff-refused-to-look-after-disabled-94-year-old-grandma-during-16-hour-flight-even-after-family-paid-for-business-class/

 

How can United airlines do that to a grandma. I can't imagine my grandma being treated like this

[Dtair-]

what a....... MESS

[LVP]

They are monsters 

[WON Hallyu]

It's like they treat everyone like animals once you board their plane

[Overhaul]

what the actual fuck

[chcft34]

Mess.

 

The accident was a start of dominoes falling down. And not to say this particular one is fake, but competitors may use this opportunity to add more pins to the falling dominoes.

 

I hope people under United who are actually good and sincere get to move before everything impacts their life as well.

[Romeo]

Mess.

 

The accident was a start of dominoes falling down. And not to say this particular one is fake, but competitors may use this opportunity to add more pins to the falling dominoes.

 

I hope people under United who are actually good and sincere get to move before everything impacts their life as well.

This was a story posted before the incident though, iirc they posted this to facebook in March it's just getting more attention now since United is under scrutiny 

[Jooooy]

Seems like United is trying to self-destuct.

[JiMiJu]

Messy.

[adelightfulsong]

They can just claim bankruptcy.

[eternal glow]

My goodness, they are seriously such pieces of shit. How dare they treat people like this.

[chcft34]

This was a story posted before the incident though, iirc they posted this to facebook in March it's just getting more attention now since United is under scrutiny

I didn't say this one is fake, I mentioned the general picture.

 

But damn United, MESS. Just how many cases were burried under the rock for God knows how long.

[loonatrash]

United's a mess

[Nestea Iced Tea]

United is trash. I will never fly with them.

[letsrewindit]

Next time travel on a Asian or Middle East airline☆

[CrayCray]

Why are they so disrespectful!

[Pupper]

Title is misleading her daughter technically moved her to economy they didn't force anything lol