redheart 7,440 Posted September 29, 2016 Share Posted September 29, 2016 Ok so kpoptown is reliable I know it, because I've ordered there 4 times in standar shipping and it arrived and it was perfect no problem but almost 4 weeks ago I did a "big" order from them I ordered three albums with posters (yes I like posters judge all you want) anyways it's been shipped three weeks ago and still haven't arrived yet I'm getting a big nervous about my package because first of all I can't track it because it's standard shipping also I know It could take up to 4 week before it arrives but the other times I've order there, it arrived 10 days maximum 2 weeks after it's been shipped so my question actually is have you ever ordered a lot of albums/merch at the same and did it take more time than when you ordered just one item? (I live in France btw) Link to comment Share on other sites More sharing options...
SALTYEMERALD 1,332 Posted September 29, 2016 Share Posted September 29, 2016 · Hidden by twinky, September 30, 2016 - No reason given Hidden by twinky, September 30, 2016 - No reason given NOBODY CARES. Link to comment
A Hamster Named Loneliness 3,680 Posted September 29, 2016 Share Posted September 29, 2016 i've never ordered a lot of items from there before, but i know the kpop club i was in in college buys a lot of merchandise from there for their end of the semester giveaways and a lot of the time, some of the items they've bought from the site doesn't arrive in time for the club giveaways. I live in the US, btw. Link to comment Share on other sites More sharing options...
squish 305 Posted September 29, 2016 Share Posted September 29, 2016 I use Kpoptown and its pretty reliable, most things come as stated on the delivery time. If you used shipping that allowed you to track it online then you should know where your package is? How long did it say it was going to take to arrive?if its been longer than that then i think you should contact Kpoptown and tell them somethings up Link to comment Share on other sites More sharing options...
BlueVapor 1,515 Posted September 29, 2016 Share Posted September 29, 2016 I've ordered from kpoptown, and yes it can take awhile sometimes. I wouldn't worry yet, wait at least another week and then contact them. They may be able to help. One time they sent me the wrong poster, and I emailed them and they apologized and sent the correct one for free. Link to comment Share on other sites More sharing options...
Guest Posted September 29, 2016 Share Posted September 29, 2016 I wouldn't worry yet, at least wait another week Link to comment Share on other sites More sharing options...
Lee Bye 154 Posted September 29, 2016 Share Posted September 29, 2016 Did you get a tracking number? If so maybe look through that and you'll find out where it went. Sometimes it takes a while to get everything together (my orders are like 8+ albums + posters) but they usually arrive in great time. Maybe you have separate packages! But you shouldn't worry until one or two more weeks. Then contact kpoptown about a lost order. Link to comment Share on other sites More sharing options...
redheart 7,440 Posted September 29, 2016 Author Share Posted September 29, 2016 I use Kpoptown and its pretty reliable, most things come as stated on the delivery time. If you used shipping that allowed you to track it online then you should know where your package is? How long did it say it was going to take to arrive?if its been longer than that then i think you should contact Kpoptown and tell them somethings up I can't track my package because I chose standard shipping I'm just low key freaking out because it's taking longer than usual but either wait it suppose to take 4 weeks max Link to comment Share on other sites More sharing options...
Guest Posted September 29, 2016 Share Posted September 29, 2016 French fan here too! Just contact them, they answer quickly so you'll be fixed on the situation. But this is not uncommon. This happened to me for a small order (a DVD). (C'est surement lié à la sécurité plus sévère à la douane avec les attentats et tout). Link to comment Share on other sites More sharing options...
dangerous church oppa 842 Posted September 29, 2016 Share Posted September 29, 2016 I ordered from kpoptown and it took a month for me to get my preordered EXO lightstick v2. If they give you an estimate and it still hasn't come, and you don't have tracking yet then email them because they reply back very fast. Their customer service is awesome. For my lightstick they never gave me a tracking number and told me to wait three weeks. I waited almost a month and finally emailed them about the issue. It turned out they had lost my order, but they told me it was a fault on their side. They sent me the lightstick a week later. Link to comment Share on other sites More sharing options...
redheart 7,440 Posted September 29, 2016 Author Share Posted September 29, 2016 I've ordered from kpoptown, and yes it can take awhile sometimes. I wouldn't worry yet, wait at least another week and then contact them. They may be able to help. One time they sent me the wrong poster, and I emailed them and they apologized and sent the correct one for free. I ordered from kpoptown and it took a month for me to get my preordered EXO lightstick v2. If they give you an estimate and it still hasn't come, and you don't have tracking yet then email them because they reply back very fast. Their customer service is awesome. For my lightstick they never gave me a tracking number and told me to wait three weeks. I waited almost a month and finally emailed them about the issue. It turned out they had lost my order, but they told me it was a fault on their side. They sent me the lightstick a week later. thank you, it's reassuring to know that their costumer service is reliable I'll wait for another week ^^ French fan here too! Just contact them, they answer quickly so you'll be fixed on the situation. But this is not uncommon. This happened to me for a small order (a DVD). (C'est surement lié à la sécurité plus sévère à la douane avec les attentats et tout). ah bah oui, c'est logique en même j'aurais dû y penser merci en tout cas, il ne me reste plus qu'à attendre Link to comment Share on other sites More sharing options...
sofi 17,143 Posted September 29, 2016 Share Posted September 29, 2016 I will never buy from kpoptown anymore. I also did a really big order and they lost it. I had to wait months and even then, they made tons of excuses instead of refunding me (such as "we can't find your payment" when everything was on paypal). Basically I told them to go fuck themselves and I opened a case with PayPal who decided in my favour and refunded me every single cent, even the shipping. Link to comment Share on other sites More sharing options...
redheart 7,440 Posted September 29, 2016 Author Share Posted September 29, 2016 I will never buy from kpoptown anymore. I also did a really big order and they lost it. I had to wait months and even then, they made tons of excuses instead of refunding me (such as "we can't find your payment" when everything was on paypal). Basically I told them to go fuck themselves and I opened a case with PayPal who decided in my favour and refunded me every single cent, even the shipping. now I'm back to low-key freaking out well at the very least I paid with paypal Link to comment Share on other sites More sharing options...
sofi 17,143 Posted September 29, 2016 Share Posted September 29, 2016 now I'm back to low-key freaking out well at the very least I paid with paypal Don't worry. Paypal is extremely fair, my only advice is to give them 2 weeks at most to answer your questions, if they don't reply and start making excuses just go to PayPal right away and everything will be settled in 2 weeks tops! Sent from my GT-I9505 using OneHallyu mobile app Link to comment Share on other sites More sharing options...
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